Terms of service
These terms cover the use of the ReplyRPM sales assistant by dealerships ("you") and the people who message them.
The service
The assistant answers comments and Messenger conversations on your Facebook Page, and, if you turn it on, direct messages and comments on the Instagram professional account linked to that Page. It asks short qualifying questions and forwards customers to your staff. It does not quote prices, confirm stock, approve financing or make promises; your staff do that.
Your responsibilities
- You connect only Pages and Instagram accounts you are authorised to manage, and you follow Meta's Platform Terms, Messenger policies and Instagram's Community Guidelines.
- You keep your dashboard password private and tell us when a rep leaves.
- Your staff answer the customers the assistant hands to them.
Ads (RPM Ads)
With RPM Ads (part of the all-in-one plan) your managers can see your Facebook ads and, if you ask us to turn on ad controls, pause, change, build and publish ads on your own ad account from the dashboard. You are responsible for your ads: their content, targeting, compliance with Meta's advertising policies and all ad spend, which Meta bills to you. Recommendations and AI-written text are suggestions only; nothing is published without one of your managers confirming it. The daily spending cap we set at your request limits changes made from the dashboard; it does not limit changes made in Meta Ads Manager.
Availability
We aim for the service to be available at all times but do not guarantee it. Meta can change or limit its platform at any time, which can affect the service.
Ending the service
You can disconnect at any time by removing the app from your Page settings (Business integrations) or asking us. We then stop processing and delete your data within 30 days.
Liability
To the extent the law allows, our liability is limited to the fees you paid in the last three months.
Governing law
These terms are governed by the laws of the Province of Alberta and the federal laws of Canada that apply there.
Contact
2665543 Alberta Ltd. (ReplyRPM), hello@replyrpm.com