The dealer CRM that answers every lead, follows up and hands you the buyers.
Facebook and Instagram messages and comments answered in a minute, new leads texted and emailed, follow-ups when they go quiet, and every customer on one clear page your team can call, text or message from.
One clear view
Every lead on one page
Who they are, what they want, everything they've said on every channel, and who's on it. Your team calls, texts, messages or emails them right from the lead.
The whole conversation
Messenger, Instagram, comments, texts and emails in one thread, so nobody asks the customer the same thing twice.
What they want, at a glance
The unit, buying now or shopping around, cash or financing, their trade and every answer they gave.
Call, text, message or email from the lead
One tap. No copying numbers into another app, and their reply lands back on the same page.
Status, groups and notes
New, needs a call, working, finance, sold, lost, plus your own groups and colours, notes and call-back reminders.
Works every lead for you
Answered in a minute, followed up until a person takes over
A buyer who messages you at 9 pm on a Saturday shouldn't wait until Monday. The assistant answers in your store's name, asks the right questions and sends the real buyers to your salespeople.
Answers in a minute, day or night
Messenger, Instagram and comments get a friendly reply in your store's name, then a few short questions, one at a time.
Texts and emails new leads
Website and Facebook ad form leads get a welcome text from your own number and a welcome email from your own address.
Follows up when they go quiet
A few check-ins by text or email, then it stops. You turn it on.
Knows your stock
It reads the inventory on your website, so it can name units you actually have.
Hands off when it should
Price, payments, trade value or anything it isn't sure about goes to a salesperson word for word, and the assistant steps back.
Protects your margin
No talk of discounts or trade values, and it never tells a customer you're out of something.
Unit pages
Send a unit page. Know when they look.
Send a customer a page for the unit they asked about, with an Apply now button if you want one. You see the moment they open it, and so does their salesperson.
A page for the unit they want
Photos, details and a price if you want one, with buttons to message you or apply for financing.
Send it from the lead
Pick a page and send it in Messenger, by text or by email, or copy a tracked link.
See when they look
When they opened it, for how long and which photos they looked at. Their salesperson gets an alert when they come back to it.
Your team
Your whole team, on their phones
The app on every phone
A sound for every new lead, lock-screen alerts, email, and text alerts if you want them.
Leads handed out for you
Round robin, by team or by hand. If nobody picks a lead up, it moves to the next person.
Managers see everything
Open any salesperson's list and see who's working what and how fast they got to it.
Old leads worth another try
Each morning, a short list of past customers worth a follow-up. Nothing goes out until you approve it.
Results
See how your ads are really doing
Spend, leads and what they turned into, in plain English. No logging in to Ads Manager to guess.
Cost per buyer, not per click
Every lead is followed to sold, so you see what each ad really cost you per buyer.
What's working and what's wasting money
A plain-English check-up on each campaign, and where the money goes by age, region, placement and device.
Changes you approve
Pause an ad, move budget or freshen a tired ad after you see a preview. Every change can be undone.
Also included
The extras, at no extra cost
Build a campaign
Answer a few questions and get a suggested Facebook campaign from your stock and photos. It warns you before Facebook would limit or reject an ad, and nothing spends until you approve it.
Social posts
A week of Facebook and Instagram posts made from your own photos. Approve the week once and they post themselves.
Bring your old leads
Upload from any CRM or spreadsheet. We merge the duplicates. Nobody gets messaged.
Keep your other CRM if you like
Every lead can also go to VinSolutions, DealerSocket, DX1, Traffic Log Pro and most others.
The math
What dealers usually pay for all this
Most stores pay a different company for each of these, usually on a contract. Here's what they cost per store, every month, next to one ReplyRPM plan.
| What it is | What dealers usually pay | With ReplyRPM |
|---|---|---|
| Dealer CRM | $1,150 CAD to $3,100 CAD a month | Included |
| AI chat and follow-up for your leads | $850 CAD to $2,850 CAD a month | Included |
| Texting customers | $350 CAD to $850 CAD a month | Included |
| Facebook ad reporting and management (plus ad spend) | $1,400 CAD to $4,950 CAD a month | Included |
| Social media posting | $850 CAD to $2,000 CAD a month | Included |
| Total | $4,600 CAD to $13,750 CAD a month | All-in-one: $999 CAD/mo |
You're the boss
Your team stays in charge
Jump in any time
Reply from the lead or your Page Inbox and the assistant steps back.
It never makes things up
If it isn't sure, a salesperson gets the question.
It protects your margin
No talk of discounts or trade values. That's your team's job.
Your ad money is safe
Nothing spends until your manager says yes.
Your leads are yours
Download them any time, or send them to your other CRM too.
Questions dealers ask
What's included?
Everything, for one price per store: the CRM, the assistant, texting, emails, unit pages, Results, Build a campaign and Social posts. No add-ons and no per-user fees.
What does texting cost?
Texts go out from your own number, billed by your phone provider: Quo (formerly OpenPhone) is about US$15–23 per user a month, Twilio about a cent a text. Facebook and Instagram messages cost nothing extra.
What happens when it doesn't know the answer?
It tells the customer it'll find out, and sends the question to a salesperson word for word. Your hours, location and the things you set up, it answers itself.
Do I still need an ad agency?
Most dealers won't. Results shows what each ad really cost you per buyer and what to change, and Build a campaign suggests new ones. Ads run in your own ad account and nothing spends until your manager approves it.
Can we keep our CRM?
Yes. Use ours, or keep yours: pick it in Connections and paste its lead email address. VinSolutions, DealerSocket, Elead, CDK, DealerCenter, DX1, Traffic Log Pro and most others take leads this way. If your CRM is ever down, we keep trying and email the lead to your team so it isn't lost.
Does it follow up with customers?
Yes, if you want it to. When a new customer stops replying, it checks in a few times by text or email, then stops. You also get a morning list of past customers worth another try, and you pick who gets a message.
Does it work for powersports, boats and RVs?
Yes. Cars and trucks, powersports, boats, RVs and trailers. It talks your way: a test drive, a test ride, a sea trial or a walk-through.
Can it talk about financing?
If you want, it can send your online credit application link in the chat, and your unit pages can have an Apply button. Questions about approvals, rates and payments go to your team.
Can we bring our old leads?
Yes. Upload your list from Privyr, any CRM or a spreadsheet, with notes and salespeople. We merge duplicates. Nobody gets messaged.
What about people who just like a post?
Facebook doesn't let a Page message people who only like a post. We count them. Comments and messages get answered.
How long does setup take?
About 15 minutes. After you sign up, a short setup asks one question at a time, you connect your Facebook Page and add your team.
Is there a free trial?
Yes, 14 days free. No setup fee and no long contract.
Try it free for 14 days
Connect your Facebook Page and watch it answer your real customers. We'll help you get set up.
Start free trial